AZ GUIDE

 

Learn everything you need to know about Al Fresco Holidays, our parks, and what's available upon your arrival. This is your official resource for everything related to us, so have a check of this extensive list, or you can get in touch with us on 01 4331056 or our Live Chat service if you have any further questions. 

ADDITIONAL PAYMENTS

Some parks require additional refundable deposits e.g. for barrier cards, pool bands, sports equipment etc. Please also refer to Equipment Damage Waiver and Housekeeping Deposit. Some facilities, unless otherwise stated, may have extra local charges. These might include sunbeds, water-sports, games and sports including table tennis, pool tables, mini-golf, tennis, squash, gym equipment, saunas and steam baths, safety deposit boxes, entry to discos or nightclubs and tourist taxes where applicable.

ADDITIONAL VEHICLES

Second and subsequent vehicles are charged a non-refundable fee  There may be a local charge payable at some holiday parks for parking a second vehicle on-site and this may not be available on pitch.

AIR PASSENGER INFORMATION

Certain governmental authorities have introduced a legal requirement for airlines to provide border agencies with detailed passenger information for international flights.

ARRIVING AND DEPARTING FROM THE PARK

Your holiday home accommodation is available from 4pm onwards and you should aim to arrive by 7pm at the latest. When travel times mean you will arrive after 7pm our representative will not be on duty, so you will need to contact our Reservations Team prior to your departure to obtain the late arrival procedure for your specific holiday park.  On most sites, on arrival, you will have to register at the holiday park reception first and you will be directed to our reception. Your Al Fresco Representative will normally be available from 4pm to show you to your holiday home and explain the safe use of the equipment, park rules and facilities and so on. Please do not move into your holiday home unless you are accompanied by your representative as your accommodation has been allocated prior to your arrival. On your departure day we ask that you check out by 10.00am. See also `Late Arrivals'. Early departures must be pre-arranged with our Representative.

BARBECUES

Where barbecues are provided (see individual park descriptions), it will be gas or charcoal depending on the individual park regulations. Please note the use of barbecues may be restricted or withdrawn for safety reasons without prior notification.

BROCHURE ACCURACY

We publish brochures many months in advance and to the best of our knowledge, all information is correct at time of printing. However, details may change after the brochure has been published. If there are major changes or we discover any mistakes, we will advise you of the latest information at the time of booking or, if you have already booked, as soon as possible thereafter. Please also refer to our Booking Terms and Conditions'.

BUILDING WORK  

We have no control over building work undertaken by the campsite. However, our overseas team keeps us informed about any planned building work and we will do our best to inform you about any specific work which may affect your holiday.

Additional Drivers: Charges apply for two or more drivers. You must make any additional driver arrangements when you pick up the car. All drivers must meet the age and driving licence conditions explained in the documentation section. Only named drivers may drive the rental car.

Age Restrictions: The minimum rental age for all countries is 21. A young driver surcharge usually applies to drivers under 25 years. The maximum rental age for all countries is 70.                  

General Conditions: If you cancel your car rental at any time up to 7 days before your departure, you will have to pay a cancellation fee of £15 in addition to our usual administration fee. If you cancel your car rental within 7 days of departure, the full amount of the rental will be charged. If you break any of the terms of the Rental Agreement e.g. through negligence or driving under the influence of alcohol or drugs, you will not be covered by the insurance. This means that you may be responsible for any costs of repairing or replacing the car and any other costs Europcar incur if the car is lost, damaged or stolen. All rentals are subject to Europcar's rental terms and conditions, which are subject to local law. Items such as garaging, fuel, parking charges and traffic fines are not included in the rental cost. Pre-bookable car rental is only available if you book more than 7 days before your departure. If you return the car late, you will have to pay extra rental charges. All cars have rear seat belts in countries where they are a legal requirement. In some cases, you may be picked up and taken to the local Europcar office to collect the car. Collection out of Europcar's office hours may incur an additional collection charge. All taxes and fees included within these prices are correct at the time of going to press. However, taxes are subject to government policy changes.

Optional Extras: Infant seats and roof racks are available to pre-book, subject to availability and must be paid for locally.

KIDS CLUBS

Most parks host their own Children’s Clubs and attendance is subject to availability due to maximum occupancy levels. Even though we provide information about children’s facilities available on holiday parks, we have no control over their operation and it is possible that these may be different from those advertised. All Children’s Clubs can refuse to accept any child whose behaviour is considered unacceptable or disruptive or any child who will not settle and is clearly unhappy. These clubs are operated independently and are not checked by a member of Al Fresco personnel, therefore it is crucial that you are satisfied with the arrangements when registering at any of the Children's Clubs or any other childcare facilities in resort. Age restrictions for park owned Children's Clubs vary from park to park, please check with our Reservations team at time of booking. Al Fresco Children's Clubs are available at: Le Clarys Plage, Château des Ormes and La Croix Du Vieux Pont.

CUSTOMER FEEDBACK

We value the opinions of all our customers. We publish the views of our recent customers who reply to our Reevoo questionnaires online to help you decide upon the most suitable park for you. Unfortunately we are unable to respond individually to all reviews so if there is something specific you would like to draw our attention to, please write to our Customer Services Department: Al Fresco Holidays, 18-19 Duke Street, D2, Dublin Email: customerservices@alfresco-holidays.ie

DATA PROTECTION

In order to process your booking and to help us provide you with a more personal service we need to collect certain information from you, including (where applicable) name, address, age of party members, credit/debit card or other payment details, mobile phone numbers, email address and any other special requirements which may affect your arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information. We may need to pass some of this information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. Where necessary, such companies may be outside the European Economic Area (EEA). In making this booking, you consent to the information being passed on to relevant organisations. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as requested by law. Under Data Protection legislation, we believe we can demonstrate that we have a Legitimate Interest in using your data for some marketing purposes but you always have a choice. Please check our Privacy Policy for more details on how you can opt-out of this use of your data, or you can opt out by clicking the unsubscribe link on the bottom of any email newsletter or alternatively, please contact us to arrange this for you. Please note: if you do unsubscribe from promotional contacts, you will still receive essential calls, SMS text and email communications specifically relating to a booking you have with us

DISTANCES

Distances to local amenities, airports and ferry ports are approximate and to be used as a guide only. They are calculated from the entrance of the holiday park.

DRIVING ABROAD

In other countries the rules of the road may be different from the Ireland and we advise you to research your destination’s driving regulations before travel.  More information can be found on Via Michelin or AA websites (insert website links for website version).  When taking your own car we recommend that you ensure you have adequate insurance and breakdown cover.  

DRIVING LICENCES

Please remember to take your driving license on holiday with you. If you possess a photo card license you should take the paper counterpart as well.

ENTERTAINMENT

Entertainment programmes vary from simple sporting events to full daytime and evening activity programmes with something for all the family. Please see the individual park pages for details. On some parks the entertainment is in the local language, which is especially the case on our Authentic and Value range of sites.  Entertainment in low season is often very limited, even on large and lively sites.

EQUIPMENT DAMAGE WAIVER (EDW)

When you book your holiday you have the option to pay a non-refundable damage waiver of €3 per day. If this is not paid, a deposit of €250 in either cash or cheque is payable in resort. This is to cover against any accidental breakage of mobile home inventory and will be returned you upon departure as long as nothing is damaged. Any damage to the mobile home or campsite equipment is not covered.

FISHING

Where fishing is mentioned in the holiday park description a permit is usually required and may be obtained locally.

FLIGHT BAGGAGE ALLOWANCE

Flight operators’ baggage allowances vary and may change. Up to date information can be found from our Reservations Team.

FLIGHT PAYMENTS

If your holiday includes a flight booking then you must pay the deposit (or the full balance if within 10 weeks of departure) at the time of booking which is non-refundable. Passenger names on the booking must match the passenger's name on their passport or national identification card, if applicable. Subsequent changes to flights are subject to amendment fees and may also incur an increase in flight cost.

Please see our booking conditions for further information.

GAMES CHEST

At campsites where an Al Fresco representative is resident, items in our Games Chest are available for use without charge, subject to availability. We offer a wide selection of games and sports equipment, however, if an item is lost or broken we cannot always replace it immediately. Not available on Cambrils Park and I Pini.  

HOUSEKEEPING DEPOSIT

On arrival you will be asked to pay a deposit of €60 which is refundable providing you leave your accommodation as clean and tidy as you found it. Deposit of €160 is payable for stays in Cambrils on arrival. For security reasons, cheques are preferred. Unfortunately, we cannot accept credit or debit cards.

INSURANCE

Our Terms and Conditions state that adequate insurance must be in place for all travellers. It is a condition of booking with us that holiday insurance is taken out at the time of booking ( to be booked by yourself independently) in order to cover cancellation. We do not sell travel insurance.

INVENTORY

Your holiday home is fully equipped with everything you might need for a self-catering holiday. Please note items can differ from country to country dependent on local suppliers. A list of items can be viewed on our website www.alfresco-holidays.ie. An Iron and Ironing board, large stock pot and tea pot are available to borrow from the Al Fresco reception on some sites. (Subject to availability)

LATE ARRIVALS

If you are delayed and arrive after 10pm, you may have to leave your car outside the holiday park entrance overnight and carry your belongings into the park. Sequoia Park p56 does not accept arrivals after 10pm. If no member of staff is present, you will find a message and map on the noticeboard at the Al Fresco reception. Locate your accommodation on the map, make yourself at home and your Representative will be round to see you in the morning to complete formalities.

LINEN

Pillows and soft blankets are provided. Bed linen and towels are pre-bookable up to at least four weeks prior to departure. Large bath/beach towel sets, bath mat sets and linen packs, consisting of sheets, pillow case and one small bath towel per person are available. Certain items i.e. bath mats, beach towels, cot linen are available on selected parks only; please check at the time of booking. Linen & towels are included at Cambrils Park. 

If you are taking your own linen with you we recommend that you take flat sheets (not fitted) as the sizes of mattresses provided does vary by park and mobile home type.

LOCAL ACTIVITIES

Local activities and outdoor pursuits shown in holiday park descriptions are run by local companies and operators. Al Fresco has no involvement in these activities and is simply taking the opportunity to highlight activities that may be of interest to you. Please check your insurance documents to ensure you are adequately covered as it is your responsibility to ensure that you are satisfied with the safety aspects of any activity undertaken.

NATURISM

Naturism is a popular French activity. Many of the beaches in France are either naturist or have a naturist area.

PARK FACILITIES

We show periods of operation for certain holiday park facilities in the park descriptions, where information is available before the brochure goes to print. Sometimes facilities described in the brochure will be withdrawn at the discretion of the holiday park management for reasons such as maintenance, bad weather or lack of demand. Facilities will be limited during low season. As we do not own the holiday parks, operation is regrettably beyond our control, however, we will advise you before your departure if we are aware of any changes. If there is an activity or facility which is crucial to your holiday enjoyment, please check opening dates at the time of booking. Many parks are very lively during peak times and much quieter in early/late season. This can affect the range and level of facilities that are open around the parks during low season. Park opening times and pool times differ; please check with our Reservations Team when making your booking.

PARK RATINGS

The park ratings shown are the official European ratings and are categorised by stars, with 5-star being the highest category. Some Spanish parks are classed as Luxury or 1st to 3rd Category. Please note that official ratings reflect only the ratio of facilities to emplacements, not the location, maintenance or recreational facilities.

PARK RULES

Many holiday parks have rules and regulations as stipulated by the site management and guests are expected to observe them. Your Al Fresco Representative will advise you of any relevant information at the start of your holiday. It is often customary to take an afternoon rest locally known as a 'siesta', especially in Spain, Croatia and Italy, so keeping things quiet during this time is appreciated. During Siesta time, park facilities such as swimming pools, shops and reception are often closed. It is also common for barriers to be closed which will prevent you from taking your car on or off the park. As all parks vary, please contact our Reservation Team for further information. 

PARK SIZE, LAYOUT, AND LOCATION

Parks vary in size and layout, so there could be a long or steep walk between your holiday home and park facilities. If any of your party has walking difficulties, please enquire when making a booking. Campsites are the natural habitat for many species of wildlife and insects. Mosquitoes can be found in any country but are especially common in warm climates and locations close to sources of water.  

PARK TOP TIPS

Any recommendations made by Al Fresco Holidays are aimed at helping you to get the best out of your holiday. The “Top Tips” and resort services which we may highlight are provided by persons, companies and other bodies which are wholly independent of Al Fresco Holidays.  Therefore we cannot guarantee that they will be in operation or offering the same service, quality or product mentioned. Any contract you enter into is with the supplier of the services concerned. These do not form part of your contract with us and we do not act as agent for the suppliers, nor do we have any involvement in your booking in the event that you choose to visit them.  We make no promises, representations or warranties about any resort services featured in our publications.

PARTY SIZE

A number of holiday parks may restrict the size of your party and may not accept bookings from single-sex parties. We limit the number staying in each of our holiday homes for your own safety and comfort; we will accept up to eight people in our largest accommodation, subject to holiday park rules.

PASSPORTS AND VISAS

It is your responsibility to ensure that all members of your party have a valid passport and entry visa, where required. If you hold a non-EU or non-EEA passport, you should call the consulate of the country you plan to visit for advice prior to making any reservation. See www.dfa.ie or telephone 01 478 0822 for advice and information. Please see our Booking Terms and Conditions for further information.

PERSONAL BELONGINGS

It is your responsibility to care for your possessions, valuables and money whilst on holiday. Whilst incidents of theft are extremely rare, you should not leave valuable items unattended and we recommend that you use any safe deposit facilities where available. We suggest that you do not bring valuable items on holiday unless necessary. 

Please ensure all personal possessions are packed when departing from your accommodation. Whilst we will endeavour to assist when items are left behind, unfortunately we are unable to guarantee the return of any property which was left unattended and will not be liable for any items lost or damaged in transit. Postage, packaging and handling fees may be applied for the return of lost property and may exceed €50 or may be more expensive than expected so inspect mobile thoroughly before departing. We reserve the right to dispose of any unclaimed items of lost property to approved charities after three months.

PETS

We only accept dogs in a small selection of our mobile homes on select parks. At time of print these parks are as follows: Val d’Ussel, Le Soleil des Landes, Les Lacs du Verdon, La Palmeraie, Val de Bonnal, I Pini, Adriano. When traveling with dogs, do not forget your pet’s vaccination records, its collar tag with your address as well a muzzle for certain categories. All dogs must be kept on a lead. Please note that Category 1 dogs (Attack Dogs) are not accepted at any of the campsites - They are dogs whose appearance is of American Staffordshire terrier (pit-bulls), Mastiff (boerbulls) and Tosa types (i.e. without pedigree). Category 2: Defence and Guard Dogs - They are dogs of American Staffordshire terrier, Rottweiler, and Tosa breeds (i.e. with pedigree), and dogs of a Rottweiler type (without pedigree). In order for Category 2 dogs to be accepted the law (Articles L 211-12 to L 211-14-2 of the French "Code rural") requires you to present; a certificate proving that a behavioural assessment has been carried out and an owner's licence which includes: The identity of the dog, its vaccination records, a statement of legal responsibility for the dog and certification that you are entitled to own this type of dog. All dogs are accepted at the campsite owners' discretion and they reserve the right to refuse any dog that is considered dangerous, even a cross-breed of a dangerous dog. Alfresco cannot be held liable for any dog being refused entry onto a campsite.

PRICE

The price shown on each park description is for the provision of accommodation and holiday park facilities. Please refer to our Booking Terms and Conditions for important information about your holiday price.

Price Guarantee: The price of your accommodation is fully guaranteed, with no surcharges. This means that once you have made your booking and paid a deposit, the total cost of your accommodation will not go up unless of course you make an amendment to your booking. 

PRICE PROMISE

If you find the same holiday from a competitor at a lower price, then simply give us a call. We will try to match their price whenever our availability permits and when the holiday details are the same i.e. same park, equivalent type and size of mobile home, same party size, departure date, duration, travel options, extras and facilities. The competitor holiday must be available and verified by an Al Fresco employee. Cannot be combined with any of our offers e.g. loyalty bonus, early booking, group discount and any promotion or voucher deals  Our Price Promise is only applicable at the time of booking. 

QUIET RULE

Most parks have a 'quiet rule' which usually starts between 10pm and midnight and generally ends at 7am. During this time the campsite barrier may be down and you may not be able to take your vehicle on or off the park.

REPRESENTATIVES

Highly trained holiday Representatives are working constantly behind the scenes to make sure your holiday goes smoothly. They are familiar with both the local area and your accommodation and will be happy to provide information about activities and offer any assistance necessary. On Cambrils Park the service is provided by designated English speaking campsite personnel. On all Authentic and Value and selected other parks you may be looked after by a representative from our sister companies.  

SAFETY FIRST - YOUR HEALTH AND SAFETY

It is important to remember that safety and hygiene standards in many countries differ from those taken for granted at home. Health and Hygiene: We promote good hygiene practices within the holiday parks, but the hygiene standards in some countries may differ from those in Ireland and the UK. Consult your GP before booking if you have any concerns. Swimming Pool and Beach Safety: The pool in your holiday park may not have a lifeguard. It is therefore important to remember, especially when travelling with children, to take a few minutes to familiarise yourself and your party with the pool area on arrival. Please pay particular attention to note the pool depths and pool rules. Children must always be accompanied by an adult in the pool, including children's pools and surrounding areas and at all other times. Height restrictions may apply on park waterslides. Familiarise yourself with any flag warning systems that may be in operation on local beaches and take account of the local conditions. Children's Safety: Naturally the safety of our younger holidaymakers is of paramount importance. Parents should check that they are happy with any park operated clubs and children's facilities, including playgrounds  

SMOKING RULES

Please be aware that smoking is not permitted in any mobile home.

SPECIAL NEEDS

It is essential that you let us know in advance of making a booking with us if you require any special arrangements. Facilities for customers with special needs will vary from park to park, please ask for details when making a booking. 

SPECIAL REQUESTS

We will try to accommodate any special requests including adjacent accommodation but we cannot make any guarantees. We will notify our Representatives at the holiday park who will do all they can to satisfy your request. However, this will depend on where our accommodation is located on the park and the pattern of bookings both before and after your holiday.

SWIMWEAR

On many holiday parks Lycra swimming trunks/shorts must be worn rather than Bermuda type swimwear. T-shirts and newly applied sun cream or oil may be forbidden for use in pools. We recommend that customers take swimming trunks on holiday instead of swimming shorts. Some parks also insist on swimming hats (available locally), being worn in the pool. See individual park descriptions for guidance.

TOURIST TAX

Tourist tax is payable at time of booking approx €2 per night per mobile except at Bi Village, Lanterna, Zaton Holiday Resort, Adriano, Union Lido and Europa Silvella where tourist tax is payable locally at the campsite, at the local rate.

TRAVELLING TO YOUR HOLIDAY PARk

Please ensure that you allow sufficient time for your journey to holiday parks, airports, ferry ports, hotels etc. as this is your responsibility. Al Fresco will not make refunds for unused accommodation or missed pre-booked travel. However, in circumstances of illness, breakdown or unavoidable delay your holiday insurance policy may provide cover if you fail to arrive at the holiday parks or travel departure points on time.

UTILITIES ON SITE

Power & water supply can be irregular, particularly during adverse weather conditions and short breakages in supply are not unknown. Whilst we will ensure that disruption is kept to a minimum, Al Fresco Holidays cannot be held responsible for circumstances beyond our control.