PRIVACY POLICY

 

Our Details

 
This site is copyright protected.
 
Company Address: Al Fresco Holidays Ireland, 18-19 Duke Street, Dublin 2, Ireland.
Tel: 01 4331056
 
Specialist Holiday group Ireland Limited (SHGI) is licensed by Greenbank Holidays to act as "Al Fresco Holidays Ireland", and to act as an agent on behalf of Greenbank Holidays. SHGI are licensed and bonded as Travel Agents with the Commission for Aviation Regulation in Ireland License No. TA 0136.
 
We have made every effort to ensure the information on this website is accurate and all information is updated regularly. However, all holidays are subject to availability and may be subject to price changes prior to confirmation of your booking. We take great care to ensure brochure and website accuracy but services and facilities may change or be withdrawn and information may change. We regularly update information to display up to date text but please note that any late changes will be shown as an erratum during the booking process. Prices for holidays and flights change frequently. Whilst we check regularly to try to ensure that holidays and flights are available at the prices shown, we cannot guarantee the availability of any holiday or flight at an advertised price. However, the current price will be displayed before you confirm your booking. All prices are in Euro and include taxes, unless otherwise indicated.
 

Data Protection

 
Privacy Policy

Our Privacy Policy sets out what information we collect, how we collect it, and what we do with it.
 
Your Information

This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking relating to the same ("your information"). Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we can to keep it current, accurate and complete.
 
Our Use of Your Information

(1) For the purpose of providing you with our services, including your flight, holiday or insurance, etc., we may disclose and process your information outside Ireland/UK/EEA. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate. (2) We may collect and use your information for the purposes set out in our registration with the Office of the Information Commissioner, and disclose the same to our group companies for business purposes and also to companies who act as "data processors'' on our behalf, or to our service providers operating systems or business functions on our behalf (some of whom are located outside Ireland/UK/EEA). These business purposes include administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection. (3) Information (such as health or religion) may be considered ''sensitive personal data'' under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information and sensitive personal data to us in circumstances where we need to act on your behalf or in the interest of passengers, everyone in the group you are travelling with, or in an emergency. If you do not agree to Our Use of Your Information above, we cannot do business with you or accept your booking.
 
Direct Marketing Material

(1) We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our holiday group companies. Our websites will assume you to agree to e-communications when you make a booking. (2) You may indicate your preference regarding receiving third party direct marketing material. (3) If do not wish to receive such information or would like to change your preference, please refer to point (2) of "Your Rights" below.
 
Your Rights
 
(1) On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a €12 fee) and to correct any inaccuracies. (2) You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our "unsubscribe e-mail" or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way.
 
Foreign Controls

Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.
 
Use of Tools/Cookies and Links to Other Sites
 
If our contact and dealing with you is via our website(s), we may use "cookies." Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. However, you may not be able to enjoy all the facilities or book via our website if you do so. However, if you also receive our email marketing, we will tailor the information we send you unless you tell us not to. This means we may use information we hold and cookies to identify your individual web site search behaviour and preferences. This will enable us to send you more personalised and relevant communications. You will be given the opportunity on every communication to opt-out of this personalisation. We collect information relating to customer trends and patterns and use cookies and software tools to measure site usage and related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another. Our website(s) may contain links to other sites not controlled by us. It is your responsibility to check the status of these sites. 
 
MONITORING
 
To ensure that we carry out your instructions accurately, improve our service and for security, we may monitor and/or record: (1) telephone calls; (2) activities using CCTV in and around our premises; and (3) transactions and activities on our website. All recordings are and shall remain our sole property.
 
Security Statement

We have taken all reasonable steps and have in place appropriate security measures to protect your information.
 
Changes to this Policy

Any changes to this Policy will be either posted on our website, brochure and/or made available on request.Privacy Policy: March 2010.