Contact AL Fresco Holidays


In the interest of the health and safety of our staff and the wider community, and following the advice of the UK Government, our office is currently closed. We do have a small team working from home, but we are not currently accepting any calls or operating live chat.

If you have any questions please refer first to our COVID-19 FAQs

In addition to the latest guidance, you will find we’ve made it as simple as possible for you to make changes to your 2020 holiday, including:

  • How to transfer your holiday to 2021
  • Your options if you’ve decided you don’t want to travel 
  • How to request a refund if you have received a Refund Credit Note

If you need to contact us please email us at:, but please be aware that our response times will be much slower than usual right now, and we’re only able to respond to incoming messages in around 7-10 days. We understand it is very frustrating but we hope you’re able to bear with us as we need to assist customers in departure date order. Thank you for your patience and understanding.

If you have a new 2021 booking enquiry, please email us at: