CORONAVIRUS (COVID-19) GUIDANCE
REFUND CREDIT NOTES
What is a Refund Credit Note, and how does it work?
A Refund Credit Note entitles you to rebook a holiday at a future date, or receive a cash refund in future. You can use your Refund Credit Note towards a holiday you already have booked, or to book another one. You are able to exchange your Refund Credit Note for a refund at any point, and we’ll make a payment by bank transfer within 14 days. For more information about Refund Credit Notes and how to use them,click here >.
THE HOLIDAY EXPERIENCE
What measures will Alfresco Holidays take to keep people safe on your parks?
We’ve introduced enhanced cleaning and social distancing on all parks to keep our guests and teams safe. Everything we are doing for your peace of mind once we open is covered in our All Points Protection Programme>.
How will my holiday experience be different? Will there be any restrictions in place on the holiday park?
On every park, we’ll follow all local guidelines, and review our processes on a regular basis.
Individual parks may adapt their facilities and procedures to keep guests and staff as safe as possible, and we’ll provide details of any changes on each park page.
What happens if there are stricter travel restrictions for my holiday destination? (e.g. proof of vaccination, or evidence of testing)
We’re keeping a close eye on arrival restrictions in all countries. If your plans are affected by stricter entry requirements, then we will be in touch to discuss your options at least two weeks before your departure.
We’ll update this page regularly, but rules can change at any time, so we recommend visiting the DFA website for the latest information.
We booked 1 accommodation with people from different households. What if this is forbidden in the country we go to?
If you are unable to share your accommodation with another household then we will contact you to discuss options, which could include removing some of the party from your booking, or booking another accommodation.
We will travel by car with people from different households. What if this is forbidden in the country we go to?
If this is the case, we will contact you to discuss options, including either reducing your booking to one household, or adding another ferry crossing.
What happens if I have a positive result 1-3 days before I go on holiday?
We recommend you organise adequate insurance cover for this kind of scenario, purchased at the time you book. All insurance policies vary so we recommend speaking to your insurance company to clarify what cover is provided for this situation.
What happens if we go on holiday and our return home test is positive? Where do we self-isolate? Who pays?
Our team on park will do what they can to support and guide you. Most insurance policies will cover medical and repatriation costs but not necessarily any extended stay or alternative isolation stay costs.
We recommend speaking to your insurance company to clarify what cover is provided for situations arising due to Coronavirus.
What if my vaccine date is scheduled during my holiday, can I cancel with full refund?
Cancellation charges would still apply if you need to cancel for this reason. Some insurers may provide cover for this situation, so we recommend checking with your travel insurance company to check what help may be available.
As part of our Covid Promise, you can amend your booking to an alternative date or destination at any point up to 7 days before your departure date, without loss of any monies paid.