CORONAVIRUS (COVID-19) GUIDANCE



Updated: 20th July 2021 | 20:00

LATEST TRAVEL ADVICE

We’re doing everything we can to make sure the 2021 holidays you deserve go ahead as planned, and we’re making preparations to welcome holidaymakers on-park as soon as we can.

From 19th July 2021, the Irish Government will lift the Non-Essential Travel ban allowing for travel within Europe. There will however be conditions in relation to travel under the EU Digital COVID Certificate.

The certificate allows you to travel within the EU provided you have one of the following completed:

• Vaccinated against COVID-19 & have received your certificate via post or email

• Received a negative COVID-19 Test Result (up to 72 hours prior to departure)

• Recovered from COVID-19 in the last 6 months

Entry requirements may however differ for entry to individual countries.

Destination Entry Requirements

From 19th July the restriction on non-essential travel will be lifted. There are however entry requirements which are subject to change when visiting all European Countries. Please review the latest information/screening measures in place that may affect you. We're keeping a close eye on arrival restrictions in all countries, but as rules can change at any time, we also recommend visiting the DFA website for the latest information.

EU Digital COVID Certificate

The Digital COVID Certificte is a digital proof that a person has either:

1) Been Vaccinated against COVID-19

2) Has received a negative PCR test within 72 hours

3) Has recovered from COVI9-19 in the last 6 months

The EU digital COVID Certificate is accepted in all EU Member States. The certificate will only hold essential personal and medical information, all of which will be held securely and in line with data protection regulations. The certificate will include the following:

• Name, date of birth, person member state and a unique identifier.

• Vaccination certificate, vaccine product and manufacturer, number of doses and date of vaccinations.

• Test certificate, type of test, date and time of test, test centre and result.

• Recovery certificate: date of positive test result, the issuer of the certificate, date of issue, validity date.

How will the Digital Covid Certificate work?

The EU Digital COVID Certificate will contain a QR code with a digital signature to protect it against fraud. This will be a digital QR code and/or in paper format and is free of charge. When the certificate is checed, the QR code is scanned, and the signature is verified. Each issuing body (e.g. Hospital, Test Centre Health Authority) has its own digital signature key. All of which are held in a secure datebase.

You will receive your Digital COVID Certificate once you are fully vaccinated, sent automatically to you by post or email.


“Pass Sanitaire” – demonstrating your COVID status in France

From 21st July, people attending spaces in France with over 50 people will be asked to demonstrate their COVID-19 status through the “pass sanitaire”. From 1st August, anyone aged 18 and over will need this to access a range of leisure facilities (bars, restaurants, museums, cinemas), hospitals, and modes of transport such as long distance train and bus journeys and planes. You can therefore also expect to have your COVID status checked when you arrive at your park.

The pass sanitaire can be acquired by fulfilling one of the following three criteria:

• Vaccination certificate, illustrating that you are fully vaccinated with a vaccine authorised by the European Medical Authority. This means:
 - One week after a second dose of Oxford/AstraZeneca, Pfizer/BioNTech, Moderna.
 - 28 days after a single dose of Johnson & Johnson.

• Negative PCR or antigen test result from the last 48 hours.

• A document (dated more than 11 days ago and less than six months ago) proving you have recently recovered from COVID.

Travellers from Ireland will be able to demonstrate that they are fully vaccinated usinhg the EU Digital COVID Certificate.

Our Parks for 2021

Unfortunately, following the significantly later start to the season, we're having to temporarily scale back some of our operations for 2021, and will no longer be operating on a small number of parks in 2021 as follows:

• Camping Canyelles

• Vigna sul Mar

• Marina Julia Camping Village

• Camping Club Napoleon

If your holiday is affected, you will be contacted to confirm that your holiday can’t go ahead as planned and to let you know your options. The options on offer included amending to an alternative holiday with an incentive, taking a Refund Credit Note with an incentive, or receiving a full refund.

We’ve collated the latest guidance and answers to common questions below, so whether you’re booking or preparing for a holiday, you can be fully informed.

2021 BOOKINGS

What if I my holiday plans are affected due to Coronavirus/Covid-19?

If the DFA advises against travel to your destination, or we decide your holiday can’t go ahead as planned, we’ll contact you at least two weeks before your departure date to give you the option of an alternative holiday this year or in 2022 with an incentive, a holiday voucher with an incentive, or a full refund.

What if I decide I don’t want to travel?

We understand you may be apprehensive about future travel. If holidays are operating as normal and no DFA or other travel restrictions are in place when you depart, your holiday will be subject to normal booking conditions and cancellation charges will apply.

As part of our Covid Promise, you can amend your booking to an alternative date or destination in either 2021 or 2022. However, if you’d still prefer to cancel, please complete our cancellation form and we’ll process this for you as soon as possible.

Can I amend my booking to a later date?

If you are concerned about travelling on your current holiday dates you can amend your holiday to a later date in 2021 without paying any amendment fees or losing any money you’ve paid*. Please contact our team to see what your amended holiday pricing and availability will be. Holidays including travel services are subject to a suppliers conditions and may include an amendment fee.

2022 holidays are now on sale, which also gives you the option to transfer your booking to next year*. All the money you’ve paid for your original holiday will be moved to your new one, but if you have a holiday including travel services you will need to speak to our team to see if a transfer is possible with that supplier.

If you transfer your holiday to 2022 within 6 weeks of your scheduled 2021 departure date, then should you later decide to cancel your 2022 holiday, we will need to carry forward the minimum cancellation charge that would have applied on the day you transfer. Minimum charges will be as follows:

Number of days before your 2021 holiday you transferred to 2022
Minimum cancellation charge as a % of holiday cost if you later cancel your 2022 holiday*
42 days or more
loss of deposit
41 - 29 days
30% (if greater than deposit)
28 - 21 days
50%
20 - 11 days
70%
10 days or less
100%

*Please note, the holiday transfer option is not available for promotional bookings, only for bookings made directly with us, either online or via our contact centre.

My 2021 booking was transferred from last year. Can I have a refund if it’s cancelled?

If we cancel your holiday due to travel restrictions, you will be entitled to a Refund Credit Note or refund, whichever you prefer.

If you no longer want to travel in 2021 you can choose to cancel your booking subject to the minimum cancellation charge agreed when you transferred your booking back in 2020. This charge will be based on the cancellation charges that applied on the day you transferred your holiday in 2020, detailed in the following table:

Number of days before your 2020 holiday you transferred to 2021
In addition to retaining your deposit, the minimum cancellation charge as a % of holiday cost if you later cancel your transferred holiday*
85 days or more
loss of deposit
29 - 84 days
50%
22 - 28 days
70%
14 - 21 days
90%
13 days or less
100%

If you want to transfer your holiday to 2022, you can do so without loss of any monies paid. In this situation, should you later decide to cancel, the same minimum cancellation charge will now be carried over to your 2022 transferred holiday. If you’re unsure what your minimum cancellation charge is please contact our team who can advise you.

Do I have to pay my balance for my upcoming booking?

Final balance can now be paid at six weeks rather than our usual twelve weeks. And our cancellation terms will not start until six weeks before you depart either, unless you transferred your 2020 holiday to 2021 and carried over cancellation charges.

If there is no DFA guidance against leisure travel to your destination 6 weeks prior to your departure date, your balance will need to be paid at this point.

If the DFA is advising against leisure travel to your destination when your balance is due, you can defer your final payment without cancelling your booking. In this case we’ll only ask you to pay your balance if we expect your holiday to go ahead, which we anticipate to be 3 weeks before your departure.

My 2021 booking was transferred from last year. Can I have a refund if it’s cancelled?

If we cancel your holiday due to travel restrictions, you will be entitled to a Refund Credit Note or refund, whichever you prefer.

If you no longer want to travel in 2021 you can choose to cancel your booking subject to the minimum cancellation charge agreed when you transferred your booking back in 2020.

This charge will be based on the cancellation charges that applied on the day you transferred your holiday in 2020. For example, if you decided to transfer your holiday 42 days before your 2020 departure date, the minimum cancellation charge will be 50% of your 2020 total holiday cost. If you’re unsure what your minimum cancellation charge is please contact our team who can advise you.

I booked my 2021 holiday with a Refund Credit Note after my 2020 holiday was cancelled. Can I choose to cancel it now and reinstate my RCN to use another time?

Bookings made using a Refund Credit Note are under the same terms and conditions as a new booking. If you no longer want to travel in 2021, you can cancel your holiday subject to a cancellation charge (currently €99 more than 41 days before departure).

I’ve booked my travel arrangements myself separately but they have been changed / cancelled by the operator. Can I cancel without penalty?

If you choose to cancel due to changes with your travel arrangements (such as flights or ferry travel) made with a company other than Alfresco Holidays, you will incur cancellation charges. To avoid any penalties, you could transfer your accommodation booking to later in the year or to 2022.

REFUND CREDIT NOTES

What is a Refund Credit Note, and how does it work?

A Refund Credit Note entitles you to rebook a holiday at a future date, or receive a cash refund in future. You can use your Refund Credit Note towards a holiday you already have booked, or to book another one. You are able to exchange your Refund Credit Note for a refund at any point, and we’ll make a payment by bank transfer within 14 days. For more information about Refund Credit Notes and how to use them,click here >.

THE HOLIDAY EXPERIENCE

What measures will Alfresco Holidays take to keep people safe on your parks?

We’ve introduced enhanced cleaning and social distancing on all parks to keep our guests and teams safe. Everything we are doing for your peace of mind once we open is covered in our All Points Protection Programme>.

How will my holiday experience be different? Will there be any restrictions in place on the holiday park?

At this stage it’s a little early to confirm all the measures that will be in place on every park, but we’ll follow all local guidelines, and review our processes on a regular basis.

Based on the experience in 2020, we expect all our parks will ensure social distancing is adhered to, and will maintain the enhanced cleaning routines introduced.

Individual parks may adapt their facilities and procedures to keep guests and staff as safe as possible, and we’ll provide details of any changes on each park page.

COVID-19 REQUIREMENTS

What happens if there are stricter travel restrictions for my holiday destination? (e.g. proof of vaccination, or evidence of testing)

We’re keeping a close eye on arrival restrictions in all countries. If your plans are affected by stricter entry requirements, then we will be in touch to discuss your options at least two weeks before your departure.

We’ll update this page regularly, but rules can change at any time, so we recommend visiting the DFA website for the latest information.

We booked 1 accommodation with people from different households. What if this is forbidden in the country we go to?

If you are unable to share your accommodation with another household then we will contact you to discuss options, which could include removing some of the party from your booking, or booking another accommodation.

We will travel by car with people from different households. What if this is forbidden in the country we go to?

If this is the case, we will contact you to discuss options, including either reducing your booking to one household, or adding another ferry crossing.

What happens if I have a positive result 1-3 days before I go on holiday?

We recommend you organise adequate insurance cover for this kind of scenario, purchased at the time you book. All insurance policies vary so we recommend speaking to your insurance company to clarify what cover is provided for this situation.

What happens if we go on holiday and our return home test is positive? Where do we self-isolate? Who pays?

Our team on park will do what they can to support and guide you. Most insurance policies will cover medical and repatriation costs but not necessarily any extended stay or alternative isolation stay costs.

We recommend speaking to your insurance company to clarify what cover is provided for situations arising due to Coronavirus.

What if my vaccine date is scheduled during my holiday, can I cancel with full refund?

Cancellation charges would still apply if you need to cancel for this reason. Some insurers may provide cover for this situation, so we recommend checking with your travel insurance company to check what help may be available.

As part of our Covid Promise, you can amend your booking to an alternative date or destination at any point up to 7 days before your departure date, without loss of any monies paid.