We understand that plans may change and it's more important than ever that you have the flexibility to amend your holiday, with assurance that your money is protected.
That's why we’re going further than ever to give you the peace of mind you need to book your holiday with complete confidence.
We advise all customers to stay up to date with the Government advice: https://www.dfa.ie/travel/travel-advice
You can also refer to the consumer advice issued by Citizens Information, which includes details of the State-guaranteed Refund Credit Note.
The European Union have also created a website with the latest information for travelling to each European country, and with links to country specific Covid-19 guidance. https://reopen.europa.eu/
The DFA currently approves travel to all Al Fresco Holiday destinations, but some of our destination countries have entry requirements or screening measures in place that may affect you.
We’re keeping a close eye on arrival restrictions in all countries, but rules can change at any time, so we recommend visiting the DFA website to stay up to date with the latest information and Government advice.
Whilst there are no current DFA restrictions on travel to any Al Fresco Holiday destination, if you have booked a holiday, or are planning one soon, we recommend that you check if your destination country requires you to demonstrate your COVID-19 status to access hospitality venues or public spaces, before you travel.
We’ve collated the latest guidance and answers to common questions, so whether you’re booking or preparing for a holiday, you can be fully informed.
We established enhanced health and safety processes on our parks and have introduced extra-thorough cleaning in our accommodation. Our holiday reps have had extra training, and we’ll continue to follow all government advice on keeping you safe.
Due to the impact of the coronavirus pandemic, many holidays could not go ahead as originally planned. All affected customers received a refund credit note for the full value of the money paid, which entitles you to rebook a holiday at a future date, or receive a cash refund in future.
We’re on hand to answer your questions Monday – Friday 09:00 – 17:00. You can contact us by: