Covering all 2021 & 2022 holidays, this is our promise to you that every aspect of your holiday will be as flexible as possible. From Refund Credit Notes to FREE holiday amendments, flexible payments and total financial protection - we will take the stress out of everything.
Our ‘All Points Protection Programme’ puts your health and safety on our parks above all. This involved enhanced cleaning of facilities and accommodation, social distancing on arrival to your park, and additional training of staff on site - allowing you to relax and enjoy your stay.
Due to the impact of the coronavirus pandemic, many holidays could not go ahead as originally planned. All affected customers received a refund credit note for the full value of the money paid, which entitles you to rebook a holiday at a future date, or receive a cash refund in future.
You may be well practiced at keeping up-to-date with the latest information surrounding coronavirus. When booking a holiday with us, we also advice that customers keep tabs on the latest government travel advice, as well as country specific information relating to where you’ve booked your park stay.
We’re on hand to answer your questions Monday – Friday 09:00 – 17:00. You can contact us by: