CORONAVIRUS (COVID-19) GUIDANCE

While 2020 had other ideas for many a holiday plan, we’re looking forward to welcoming you to our parks in 2021.

With reason to be optimistic that travel abroad will be possible in the months ahead, we still want to give you peace of mind when booking your next trip.

Even with an ever-changing world, we’ve got your back where it counts. This includes Our Covid Promise, offering you complete financial protection should it be needed, as well as keeping you in the loop around the latest official guidance and how we’re keeping you safe on park.

OUR COVID PROMISE

Covering all 2021 holidays, this is our promise to you that every aspect of your holiday will be as flexible as possible. From Refund Credit Notes to FREE holiday amendments, flexible payments and total financial protection - we will take the stress out of everything.

Our Covid Promise ›

YOUR SAFETY IS OUR TOP PRIORITY

Our ‘All Points Protection Programme’ puts your health and safety on our parks above all. This involved enhanced cleaning of facilities and accommodation, social distancing on arrival to your park, and additional training of staff on site - allowing you to relax and enjoy your stay.

Peace of mind ›

REFUND CREDIT NOTES

Because many holiday bookings couldn’t go ahead as planned in 2020, we introduced our Refund Credit Note scheme. This meant that customers received an ABTA protected credit note so that they could book another holiday of the same value if used by 31st March 2021.

Refund Credit Note ›

TRAVEL ADVICE

You may be well practiced at keeping up-to-date with the latest information surrounding coronavirus. When booking a holiday with us, we also advice that customers keep tabs on the latest government travel advice, as well as country specific information relating to where you’ve booked your park stay.

CONTACT US

We’re on hand to answer your questions Monday – Friday 09:00 – 17:00. You can contact us by:

✔ Calling 021 206 3010
✔ Live Chat