CORONAVIRUS (COVID-19) GUIDANCE

covid promise, covid update

OUR COVID PROMISE

We understand that plans may change and it's more important than ever that you have the flexibility to amend your holiday, with assurance that your money is protected.

That's why we’re going further than ever to give you the peace of mind you need to book your holiday with complete confidence.

Our Covid Promise ›
covid promise, covid update, travel advice

LATEST UK GOVERNMENT ADVICE

We advise all customers to stay up to date with the Government advice: https://www.dfa.ie/travel/travel-advice

You can also refer to the consumer advice issued by Citizens Information, which includes details of the State-guaranteed Refund Credit Note.

The European Union have also created a website with the latest information for travelling to each European country, and with links to country specific Covid-19 guidance. https://reopen.europa.eu/

DESTINATION ENTRY REQUIREMENTS

The DFA currently approves travel to all Al Fresco Holiday destinations, but some of our destination countries have entry requirements or screening measures in place that may affect you.

We’re keeping a close eye on arrival restrictions in all countries, but rules can change at any time, so we recommend visiting the DFA website to stay up to date with the latest information and Government advice.

Check the entry requirements for your destination ›

DEMONSTRATING YOUR COVID STATUS ON HOLIDAY

Whilst there are no current DFA restrictions on travel to any Al Fresco Holiday destination, if you have booked a holiday, or are planning one soon, we recommend that you check if your destination country requires you to demonstrate your COVID-19 status to access hospitality venues or public spaces, before you travel.

Your Covid Status ›

COVID-19 FAQs

We’ve collated the latest guidance and answers to common questions, so whether you’re booking or preparing for a holiday, you can be fully informed.

Latest travel advice and guidance ›

YOUR SAFETY IS OUR TOP PRIORITY

We established enhanced health and safety processes on our parks and have introduced extra-thorough cleaning in our accommodation. Our holiday reps have had extra training, and we’ll continue to follow all government advice on keeping you safe.

Peace of mind ›

REFUND CREDIT NOTES

Due to the impact of the coronavirus pandemic, many holidays could not go ahead as originally planned. All affected customers received a refund credit note for the full value of the money paid, which entitles you to rebook a holiday at a future date, or receive a cash refund in future.

Refund Credit Note ›

contact centre

CONTACT US

We’re on hand to answer your questions Monday – Friday 09:00 – 17:00. You can contact us by:

✔ Calling 021 206 3010
✔ Live Chat
COVID promise
COVID promise