YOUR SAFETY IS OUR TOP PRIORITY

 

While you may not be able to travel right now, as soon as you can, our teams will be ready to welcome you so you can enjoy the carefree holiday you deserve. We are making a number of changes to how we operate to keep our guests and teams as safe as possible. Government advice is changing all the time, and we will continue to keep up to date with the latest guidelines, but here’s what you can expect for now.

    OUR ALL POINTS PROTECTION PROGRAMME

    WELCOME AND CHECK IN

    Social distancing, but warm and welcoming

    Our new check in process is designed to keep you safe, with reception areas allowing access to only one person per party. But we’re still here to help you, and we promise our level of service - and warmth of welcome - won’t change.

    ACCOMMODATION PREPARATION

    Your holiday home - safe as houses

    Your accommodation is your private sanctuary - inside and out. You can be assured it will be thoroughly cleaned before your arrival. We’ll disinfect all frequently touched areas, and provide disposable mattress and pillow protectors for every new guest. Any pre-ordered linen will be placed in sealed bags. Our cleaning crew will wear appropriate PPE.

    OUR PEOPLE ON PARK

    A team you can trust

    Every member of our team has had additional training and will use protective equipment to maintain safety (theirs and yours). If you need help in your accommodation, we’ll always be here for you, while ensuring we adhere to social distancing measures. And you can always call us on our dedicated mobile number, any time.

    DEPARTURE PROCESS

    The start of your safe journey home

    As always, you’ll receive a courtesy visit before departure, and on the day of departure you’ll be asked to leave your key in the accommodation, rather than having to visit reception, to minimise contact.

    PARK ENVIRONMENT

    The place - and the space - for safe fun

    All our parks are ensuring social distancing is adhered to. They have introduced enhanced cleaning procedures throughout the park, including:

    Swimming pools and water parks

    Water attractions (swimming pools, water slides, spray grounds etc) will be open in accordance with local safety guidelines. This will usually mean a reduction in the amount of guests allowed to use them at any one time. Sun loungers will be spaced at an appropriate distance apart.

    Catering and shopping

    Restaurants, bars, take away outlets and shops will follow social distancing guidelines, so expect a similar experience at supermarkets to at home for example. Cleaning with disinfectant will take place throughout, and contactless payment will be encouraged. Restaurants will be reconfigured to create extra space, and will offer more outside dining, and take away options.

    Kids’ clubs

    We’re looking at ways to make our Fun Station Kids Clubs even safer, while definitely not dialling down the fun. We’ll let you know about this as soon as we’ve finalised our plans. Kids’ Club activities arranged by the park will still be available, with sessions mainly outdoors. Activities such as Mini Club and Mini Disco will still take place, mainly in the open air, with extra attention to social distancing and safety.

    Sports facilities & activities

    Sports facilities will be sanitised according to the public health and safety guidelines respected. Contact or close proximity team sports such as football or basketball may not be possible in some locations.